Fixing Shockwave/Flash crashes on Google ChromeThis is annoying. On some of the latest Google Chrome versions, Shock wave and flash applications tend to crash the browser or result in “unresponsive script” errors. This is especially for the versions of Google Chrome that already come with the Flash and Shockwave bundled inside.


How to fix? “How to fix: Shock wave crashes on Facebook using Google Chrome” has a solution that works:

Follow steps in this order:

Update Google Chrome.
Make sure you're using the latest version of the browser by clicking the Tools menu  and selecting About Google Chrome. Learn more about updating Google Chrome
Uninstall and reinstall Adobe Flash Player.

Follow these instructions at the Adobe support site to download the uninstaller. Be sure to close all your open applications and programs before running the uninstaller.

The uninstaller removes Adobe Flash Player for all browsers on your computer.
Restart your computer.

Download Adobe Flash Player at Make sure you download the version called "Flash Player X for Windows - Other Browsers." If you use Internet Explorer as well, you may also want to download the version called "Flash Player 10 for Windows Internet Explorer."

Test whether the plug-in downloaded successfully by visiting in Google Chrome. Look for the message "Adobe Flash Player successfully installed."

Uninstall and reinstall Shockwave Player.

Shockwave Player is also another common Flash media player. Sometimes Flash issues are due to Shockwave Player, rather than Adobe Flash Player, so we suggest uninstalling and reinstalling your Shockwave Player.

Use the Add/Remove programs function in Window XP's Control Panel or Programs and Features in Windows Vista to remove Shockwave Player.

Visit in Google Chrome.
Click Agree and install now to start the download.
Test whether the plug-in downloaded successfully by visiting

[If you have a Sony hardware device]

Update a Sony driver.
In some cases, an outdated Sony driver has caused issues with Flash. Click the following link to install a Sony driver update:
Turn off hardware acceleration of Adobe Flash.
Hardware acceleration is used to speed up performance of your graphics hardware. If your video drivers are outdated, hardware acceleration can cause issues with Flash. Try turning off hardware acceleration:
Right-click the video.
Select Settings.
Deselect the "hardware acceleration" checkbox.

If this doesn’t help, try disabling some of your Google Chrome extensions. It could be that one of those has a conflict with the Shockwave/Flash extension.

Hope that helps.

  • Norman

    worked perfect, thank you


  • SwissDisk

    ALT FIX: THIS WORKED FOR ME, but no guarantees

    First I went to Adobe and downloaded the most current version of the Chrome plugin
    With any Chrome browser page open:
    click spanner, or wrench icon if in USA, (top right corner)
    click - options
    click- under the hood (bonnet)
    choose- privacy-contents settings
    choose - plug ins - disable individual settings

    You will probably see 2 shockwave plug ins installed.
    One that you originally had,and one that came with chrome.(probably)
    You need to disable one of them, probably the oldest version and try Chrome again.

    If it doesn't work, try to disable the other version, but you need to disable one of them.

    Now it seems to work fine, for me.
    Note, I am runnning XP, on a old desktop.
    Hope this works for you.

    • Ted Peterson

      I found that disabling the Chrome version and leaving the Macromedia version enabled worked for me. From what I read, google is still trying to work out bugs for their own.

    • samsteph


  • Jdbasse

    This doesn't work. when I try to reinstall the Flashplayer from Adobe the Adobe website tells me that it comes preinstalled with Chrome and won't let me download it.

  • faust1

    what worked for me is simply repairing registry, updating drivers and reinstalling the flash plater:

  • Ve

    Ok... seems that i find by mistake a little solving to the problem with shockwave/flash crashes.  I have the same problem with it. And i have tried any solution possible to make it stop. So by mistake on youtube i've read a post in a topic about video crashes. One of the guys said that you can try an alternative to make the videos work. So this is one of them. Go to youtube (or, i guess, to any other site), chose a video --> right click--> Setting---> and disable Hardware Accelerator. 
    For me it worked... but i don't know for how long. At least i can watch a video. I'll keep an eye on further crashes... and if the problem remains i'll resend a comment.

  • Mayank Agarwal

    View d video here...on solving d problem 

  • Xmsjulesx

    heres what i did :

    Ok.. so enter chrome://plugins/ in your browser , in the right corner click details, locate the shockwave plugin listing click disable on all of the ones except the one that looks like this ":C:WINDOWSsystem32MacromedFlashNPSWF32.dllthen completely close your browser, open it back up and try to log into sims that should eliminate some crashes 

  • John Smith

    Well, I had the same problem a few months ago. I cleared all app data and it worked for many. I hope you would try the same.

    The following directory contains app data files:
    C:UsersUSER_NAMEAppDataLocalGoogleChromeUser Data

    You have to visit it, clear the "Default" folder so that Chrome will re-create it once again.

    If that doesn't fix your problem, visit here for moer diagnostic info:

  • John Smith

    The problem is that browser files got corrupt. Application data files need to be deleted and re-created again. Here's how:

    1. Launch the Run dialog.

    2. Type AppData in it & press ENTER.

    3. Open the following folder:

    ..LocalGoogleChromeUser DataDefault

    4. Delete all contents from it.

    5. Re-launch your browser again.

    For steps to diagnose your problem:

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